Collect feedback by offering rewards

Your Customer can use any channel to give feedback, even just speak via a toll free line.

Management will be alerted depending on content and notification setting of feedback.

Management can react back to the customer instantly and collaborate with colleagues about the incident.

Customers can redeem their rewards during their experience or on the next visit.

All feedback is aggregated and analyzed.

Eco also tracks online reviews and reputation.

You can remarket to customers that gave feedback in a context sensitive way.