Austin-Texas, November 19, 2013
Austin, Texas – immediate release: Eco Consumer Services, a leading software vendor of Customer Engagement Management solutions today announced that is has launched a solution for companies to collect feedback and customer requests using SMS or text messaging. The company already has been offering a solution for businesses to collect feedback via the customer’s mobile phone using QR codes, speech based feedback and reviews from Internet sites and social media for more than a year. Eco reports that the SMS solution has been implemented with a number of customers in the US, Singapore and Indonesia and has been running for a few months already in the hospitality as well as in the healthcare sector.
Said Ken Reimer, CEO of Eco: ‘we have been experiencing a surge of interest in SMS solutions again and we felt that it creates a whole new style of communication and engagement with customers. Companies no longer rely on lengthy forms, but instead can collect short, to the point feedback and requests from their customers and reply in a much more casual format. Consumers love that sort of to authentic and swift interactivity.’
The company reports that especially businesses that need to resolve customer distress rapidly benefit from this solution the most. Says Paul Chirdaris, Head of Global Sales at Eco Consumer Services: ‘using short messaging allows customers to raise their issues while they are still in the moment and still experiencing the service or the product. The customer can simply let the business know about a single issue they are facing at that moment. For such situations, form based surveys fail. Hotels e.g. benefit from this a lot and can avoid such experiences from escalating their way onto online review sites.’
The company says that the service is available globally as of the time of this release.
Singapore, September 11, 2013
Hong Kong - Red Herring announced its Top 100 award in recognition of the leading private companies from Asia, celebrating these startups’ innovations and technologies across their respective industries.
Red Herring’s Top 100 Asia list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.
Said Ken Reimer, CEO of Eco: “Over the past decades companies wouldn’t really consider consumer opinion as a strategic driver for their business. Sure, many asked for customer feedback, but few really acted on it or made it part of their core process. Today, things have changed. Everything, from Product Design to Service delivery can benefit from a consumer centric approach. Eco’s technology makes it easier than ever for companies to develop that customer centricity and we’re very happy that Red Herring recognizes Eco for the contribution we have been making to that paradigm shift in the industry.”
“Choosing the companies with the strongest potential was by no means a small feat,” said Alex Vieux, publisher and CEO of Red Herring. “After rigorous contemplation and discussion, we narrowed our list down from hundreds of candidates from across Asia to the Top 100 Winners. We believe Eco Consumer Services embodies the vision, drive and innovation that define a successful entrepreneurial venture. Eco Consumer Services should be proud of its accomplishment, as the competition was the strongest it has ever been.”
Red Herring’s editorial staff evaluated the companies on both quantitative and qualitative criteria, such as financial performance, technology innovation, management quality, strategy, and market penetration. This assessment of potential is complemented by a review of the track record and standing of startups relative to their peers, allowing Red Herring to see past the “buzz” and make the list a valuable instrument of discovery and advocacy for the most promising new business models in Asia.
Red Herring is a global media company, which unites the world’s best high technology innovators, venture investors and business decision makers in a variety of forums, including print, online and exclusive events worldwide. Red Herring provides an insider’s access to the global innovation economy, identifying new and innovative technology companies and entrepreneurs. Its Red Herring 100 awards for North America, Europe, Asia and Global have recognized more than 5,000 companies in their early stages, including Baidu, Google, eBay, Skype.
Singapore, August 30, 2013
Get2Volume Invests in Eco Consumer Services
Scaling its real time customer feedback solution, Eco Consumer Services today announced it has secured incubation financing, raising S$589,000 and incubation support. This round is led by Singapore-based Get2volume , who will incubate Blue Rock with co-funding from the Singapore National Research Foundation. This funding will be used to accelerate international expansion of Blue Rock’s Customer Experience system. This completes Eco’s Seed Funding process at a total of S$1.45m.
Eco has launched a Customer Experience Management solution which consolidates what customers say about a product or service and allows companies to leverage that information in order to service or re-market in a more meaningful way to their customer base. What stands out about Eco is its ability to achieve high volume of direct customer feedback by using various methods for feedback collection such as speech recognition, even through conventional landlines.
The product is experienced by consumers through a mobile interface (web app, iOS and android) and by merchants through an enterprise application offered under the SaaS model. To help businesses drive adoption of the program by their consumers, Eco allows merchants to create rewards in the enterprise application and distribute these to the consumer’s mobile devices against receiving their feedback.
“Eco allows our customer to service incidents, manage public sentiment of their business outlets or products, surprise them with personalized gestures they will appreciate the next time they come back.,” said Ken Reimer, CEO and founder of Eco. “Our goal, simply put, is to make tools that empower customers and explain to merchants what customers really want.”
“Ensuring good customer experiences requires real time, personalized responses to issues. This is what the Eco solution does,” said Mike Holt, CEO Get2Volume. “Eco improves customer service, responsiveness and creates great reputations. We are excited to be a part of Eco’s next growth phase”.
Miami, October 19, 2012
After receiving overwhelming responses on the App store, Eco Consumer Services is proud to announce the release of the ‘Eco Opinions’ app on Google play for android users. The eco app allows consumers to easily get in touch directly with the management of various establishments, from hotels, restaurants, museums and even electronic device manufacturers.
Using eco, consumers can just scan a QR code, tap on the phone and speak their feedback into the app. While users can also text their feedback, Eco claims accuracy levels of their voice transcriptions exceed 98%.
Customers that share their opinions about businesses’ services or products are rewarded for their feedback by the companies. E.g. feedback about a recent stay at a hotel may earn some guests a free breakfast or restaurant patrons a free desert, whatever the merchant chooses to reward with.
Eco, which launched its beta program in August this year, has 60 hotels and 30 restaurants participating in its beta program in the US, Canada and in Asia and is rapidly gaining popularity also in the conference and the product manufacturer sector. Besides offering consumers a free application to interact with merchants, the company offers a number of business applications to its merchants to enable them to enhance customer satisfaction and consolidate feedback also from internet rating sites, email and even from customer hot lines.
Said Ken Reimer, CEO of Eco Consumer Services: “ We are very excited about the android launch today. Eco is all about helping companies tailor their services to what really matters to customers. By launching the android app, we are empowering even more customers and are expanding the base of feedback dramatically for our merchants”.
Eco is available on Google play and on the App Store under ‘Eco Opinions’.