Eco is a leading customer engagement solution for the restaurants, serving large brands globally.

Value Proposition for the F&B Industry

1

Better Customer Recovery

We create value by alerting the outlet management in real time about noteworthy incidents that need recovery. Value is generated by such customers entertaining the idea of a repeat visit although the experience didn’t unfold in an optimal manner initially.

2

More Income through Rewards

Incremental revenues are generated from cross selling through rewards. E.g. if a guest receives a free dessert platter, you may want to make it dependent on the order of a main course meal as well. The income calculated here considers costs of preparing the reward as well as the expenditure on marketing the reward to the guest.

3

Operative Improvements

This is the traditional space of surveys: Guests share their opinion and the results are being aggregated. Once the business detects commonality of concern, a project is formed to mitigate the concern.

4

Online Reputation Monitoring & Improvement

Eco generates incremental revenue by being able to command higher ADR due to higher positive reviews on the internet. Eco is not a tool that just tracks but also improves online scores.

5

Build a Customer Database

The F&B business is largely anonymous. Eco, however, helps you convert unnamed customers to loyal repeat visitors. You can generate incremental sales when marketing to customers re-using some of the comments they have given to increase hit rates of special menu or event promotions.

6

Improved Operational Transparency & Employee Satisfaction

Eco increases Employee Satisfaction by making service incidents transparent. Suddenly, front line employees realize that their bosses notice the effort they put in with the customers. Implementing Eco transforms customer services into a motivating team discipline.

Custom Tailored Solution

The following are pre-configured solution components tailored to the F&B industry:

Track F&B Review Sites

Eco tracks all leading restaurant review sites such as Yelp, Zagat and will collect the data for your outlets on a daily basis.

Interact on Review Sites

You can reply directly through Eco on review sites such as tripadvisor.

Collect Feedback from delivery order hotlines

Enhance customer loyalty with a quick voice survey after the caller completes the order. You can reward your customer with a discount on their next order in return.

Restaurant Specific Category Breakdown of Feedback

Track which reviews relate to more than 50 different criteria such as order accuracy, ambience, serving sizes, staff attitude, etc.

Multi Brand/Outlet Support

Eco allows you to manage multiple outlets of a brand in the system and allows you to slice & dice data by brands, territories or single outlet.

Feedback Syndication

Using Eco you can promote the positive experience of your customer into the internet and gain more marketing coverage from the experience. Increase positive internet review scores within a few weeks.

On site Tablet

Eco comes with a tablet application that you can use in your restaurants to either invite customers to give you feedback through the tablet or to self-invite themselves for mini-surveys (ideal for counter based payments)