Hospitality

Eco was first designed to work in the hotel business and today recognized as one of the leading Guest Experience Management Vendors.

Value Proposition for the Hospitality Industry

Better Guest Recovery

We create value by alerting the property management in real time about noteworthy incidents that need recovery. Value is generated by such guests entertaining the idea of a repeat visit although the experience didn’t unfold in an optimal manner initially.

More Income through Rewards

Incremental revenues are generated from cross selling through rewards. E.g. if a guest receives a free dessert platter, you may want to make it dependent on the order of a main course meal as well. The income calculated here considers costs of preparing the reward as well as the expenditure on marketing the reward to the guest.

Operative Improvements

This is the traditional space of surveys: Guests share their opinion and the results are being aggregated. Once the business detects commonality of concern, a project is formed to mitigate the concern.

Online Reputation Monitoring & Improvement

Eco generates incremental revenue by being able to command higher ADR due to higher positive reviews on the internet. Eco is not a tool that just tracks but also improves online scores.

More Precise Marketing

Eco helps generate incremental sales when marketing to guests re-using some of the comments they have given to increase click through and conversion rates for campaigns.

Improved Operational Transparency & Employee Satisfaction

Eco increases Employee Satisfaction by making service incidents transparent. Suddenly, front line employees realize that their bosses notice the effort they put in with the customers. Implementing Eco will lead to guest services transforming into a motivating team discipline.

Custom Tailored Solution

The following are pre-configured solution components tailored to the hospitality industry:

Collect Feedback from Guest Room Calls

Offer your guests ultimate convenience by allowing them to speak their opinion into the hotel room phone. Eco transcribes it and

Track Hospitality Review Sites

Eco tracks all leading hotel review sites and will collect the data for your properties in a daily basis.

Interact on Review Sites

You can reply directly through Eco on review sites such as tripadvisor.

Hospitality Specific Category Breakdown of Feedback

Track which reviews relate to more than 50 different criteria such as the check-in process, rooms, various staff teams (front desk, housekeeping, etc)

Multilanguage Support

Make it comfortable for your foreign guests to leave feedback in foreign languages and translate them instantly in Eco.

Multi Brand/Property Support

Eco allows you to manage multiple properties of a brand in the system and allows you to slice & dice data by brands, territories or single property.

Hospitality geared rewards system

Eco’s reward system is geared towards the hospitality industry and allows you to avoid queue build up during the redemption process and allows you to convert OTA guests into direct guests.

Feedback Syndication

Using Eco you can promote the positive experience of your customer into the internet and gain more marketing coverage from the experience. Increase positive OTA review scores within a few weeks.