Eco helps hospitals engage with their patients better and serves some of the leading hospital chains globally.

Value Proposition for the Healthcare Industry

1

Better Patient Recovery

We create value by alerting the hospital administration in real time about noteworthy incidents that need recovery. Value is generated by such patients not further escalating the matter but dealing with the resolution process.

2

Operative Improvements

This is the traditional space of surveys: customers share their opinion and the results are being aggregated. Once the hospital detects commonality of concern, a project is formed to mitigate the concern.

3

Know Your Patient

Eco helps you better understand the patient and keeps track of their experiences at your clinics.

4

Improved Operational Transparency & Employee Satisfaction

Eco increases Employee Satisfaction by making service incidents transparent. Suddenly, front line employees realize that their bosses notice the effort they put in with the customers. Implementing Eco transforms customer services into a motivating team discipline.

5

Modernize your engagement style

Eco allows you to take a large part of your patient interaction into a more casual mode that is convenient, easy and fast to use for both, patient and the administration. This dramatically reduces the administrative effort of patient management while keeping patients happier.

Custom Tailored Solution

The following are pre-configured solution components tailored to the hospitality industry:

In ward feedback collection

Eco allows patients to simply pick up the phone in their wards, dial an extension and speak their opinion through the phone. This is an ideal solution also for elderly patients.

Industry specific Categorization of comments

Track which reviews relate to more than 50 different criteria such as appointment scheduling, waiting time, pain management and staff attributes.

Multi Clinic/Hospital Setup

Eco allows you to manage multiple hospitals or clinics within the same group and allows you to compare performance across the organization.

On site Tablet

Eco comes with a tablet application that you can use in your clinics to either invite customers to give you feedback through the tablet or to self-invite themselves for mini-surveys (ideal for counter based payments)